At shadeperfect.store, we want you to feel confident in your shade. Due to the nature of cosmetic products, we adhere to the following hygiene and safety standards:
- Hygiene Policy: Because cosmetics come into direct contact with the skin, we cannot accept returns on items that have been opened, swatched, or used.
- Eligibility: You may request a return or exchange only if the product is completely sealed and in its original, tamper-proof packaging. Requests must be made within 7 days of delivery.
- Defective Items: If you receive an item that is damaged or defective upon arrival, please contact our support team immediately with clear photos of the damage so we can arrange a replacement.
- Refunds: Approved returns will be processed via your original payment method (or store credit), minus original shipping costs, after our team confirms the seals are intact.